Customer Service Representative

Job Description:
We are seeking a friendly and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional customer service and resolving inquiries in a timely and efficient manner.

Responsibilities: 

• Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Assist customers with product information, pricing, availability, and order status.
• Resolve customer complaints and issues promptly and effectively, escalating to management when necessary.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with other departments to ensure seamless customer experiences.
• Provide feedback to management on customer concerns, trends, and suggestions for improvement.
• Meet and exceed performance goals for customer satisfaction, response time, and resolution rate.
• Maintain accurate records of customer interactions and transactions using our CRM system.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• Ability to remain calm and composed under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.
• Positive attitude and willingness to learn.
• Ability to work effectively both independently and as part of a team.

We offer:

• Competitive pay
• Medical insurance
• Paid time off
• Promotion from within, and more!

Please contact sroth@starporttech.com or call 816-891-9944