Customer Service Representative

Job Description:
We are seeking a friendly and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional customer service and resolving inquiries in a timely and efficient manner.


  • Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
  • Assist customers with product information, pricing, availability, and order status.
  • Resolve customer complaints and issues promptly and effectively, escalating to management when necessary.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain up-to-date knowledge of company products, services, and policies.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Provide feedback to management on customer concerns, trends, and suggestions for improvement.
  • Meet and exceed performance goals for customer satisfaction, response time, and resolution rate.
  • Maintain accurate records of customer interactions and transactions using our CRM system.


  • High school diploma or equivalent; college degree preferred.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in Microsoft Office and CRM software.
  • Ability to remain calm and composed under pressure.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Positive attitude and willingness to learn.
  • Ability to work effectively both independently and as part of a team.

We offer:

  • Competitive pay
  • Medical insurance
  • Paid time off
  • Promotion from within, and more!

Please contact or call 816-891-9944

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